Last Updated: May 30, 2026
1. Introduction
This Privacy Policy explains how VIVACOMART LTD. ("VIVACOMART", "we", "us", or "our") collects, uses, stores, shares, and protects your personal information when you visit our website, create an account, subscribe to our newsletter, place an order, or otherwise interact with our services.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
2. Data Controller Information
VIVACOMART LTD.
Registered Address:
Suite 10854, 5 Brayford Square
London, United Kingdom
E1 0SG
Email: info@vivacomart.com
For any questions regarding this Privacy Policy or your personal data, please contact us using the information above.
3. Personal Information We Collect
Information You Provide Directly
We may collect the following information when you interact with our website:
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Full name
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Email address
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Shipping address
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Billing address
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Account login information
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Order details
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Customer service communications
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Newsletter subscription information
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Any other information voluntarily submitted by you
Optional Information
You may choose to provide:
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Telephone number
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Additional delivery instructions
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Product reviews or feedback
Information Collected Automatically
When you visit our website, we may automatically collect:
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IP address
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Browser type and version
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Device information
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Operating system
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Time zone
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Website activity and interactions
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Pages visited
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Referring websites
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Cookie identifiers
4. How We Use Your Information
We use your personal information to:
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Process and fulfill orders
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Manage customer accounts
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Provide customer support
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Communicate regarding purchases
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Deliver products and services
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Improve website functionality
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Detect fraud and unauthorized activities
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Comply with legal obligations
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Send marketing communications where permitted by law
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Respond to inquiries and requests
5. Newsletter and Marketing Communications
If you subscribe to our newsletter through our website, we may send you:
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Product updates
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Promotional offers
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Company news
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Marketing communications
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us at info@vivacomart.com.
We do not send marketing communications to individuals who have not provided the required consent where consent is required by applicable law.
6. Customer Accounts
Customers may create an account on our website.
Account holders may:
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View order history
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Manage personal information
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Save shipping information
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Access account-related services
Customers may also place orders using guest checkout without creating an account.
7. Order Processing and Shipping
To fulfill orders, we may share necessary information with logistics and fulfillment partners, including:
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ShipEntegra
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FedEx
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UPS
The information shared is limited to what is reasonably necessary for order processing, shipment, delivery, customer support, and related operational purposes.
8. Third-Party Service Providers
We use Shopify to operate our online store and process transactions.
Shopify may collect and process personal information in accordance with its own privacy practices.
Additional third-party services may be integrated into our website in the future. When such services are implemented and process personal information, this Privacy Policy may be updated accordingly.
9. Sharing of Personal Information
We may share personal information with:
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Shopify and related service providers
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Shipping and logistics partners
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Payment processors
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Professional advisers
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Government authorities when required by law
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Fraud prevention and security service providers
We do not sell personal information in exchange for monetary compensation.
10. International Data Transfers
As a global business, your personal information may be transferred to and processed in countries outside your country of residence.
These transfers may include countries that may not provide the same level of data protection as your home jurisdiction.
Where required by applicable law, we implement appropriate safeguards to protect transferred personal information.
11. Legal Bases for Processing (GDPR and UK GDPR)
If you are located in the European Economic Area (EEA) or the United Kingdom, we process personal information based on one or more of the following legal grounds:
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Your consent
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
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Protection of vital interests
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Public interest where applicable
12. Data Retention
We retain personal information only for as long as necessary to:
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Provide our services
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Comply with legal obligations
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Resolve disputes
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Enforce agreements
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Maintain business records
Retention periods may vary depending on the nature of the information and applicable legal requirements.
13. Cookies and Similar Technologies
We use cookies and similar technologies to:
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Ensure website functionality
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Remember user preferences
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Maintain security
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Analyze website performance
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Improve user experience
Our website may use:
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Essential cookies
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Functional cookies
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Analytics cookies
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Advertising cookies
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Performance cookies
Users can manage cookie preferences through our cookie banner and browser settings.
Blocking certain cookies may affect website functionality.
14. Children's Privacy
Our website is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.
15. Your Rights Under GDPR and UK GDPR
Depending on your jurisdiction, you may have the right to:
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Access your personal information
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Correct inaccurate information
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Delete personal information
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Restrict processing
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Object to processing
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Withdraw consent
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Request data portability
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Lodge a complaint with a supervisory authority
Requests may be submitted to:
16. California Privacy Rights (CCPA/CPRA)
California residents may have the right to:
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Know what personal information is collected
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Access personal information
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Correct inaccurate information
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Request deletion of personal information
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Limit certain uses of sensitive personal information where applicable
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Receive equal service regardless of privacy choices
To exercise these rights, contact:
We do not knowingly sell personal information of minors under 16 years of age.
17. Rights Under Turkish Personal Data Protection Law (KVKK)
Individuals covered by the Turkish Personal Data Protection Law No. 6698 (KVKK) may have the right to:
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Learn whether personal data is processed
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Request information regarding processing activities
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Learn the purpose of processing
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Learn third parties receiving personal data
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Request correction of incomplete or inaccurate information
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Request deletion or destruction where legally applicable
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Object to decisions based solely on automated processing
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Request compensation for damages arising from unlawful processing
Requests may be submitted to:
18. Data Security
We implement reasonable technical, organizational, and administrative measures designed to protect personal information against:
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Unauthorized access
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Accidental loss
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Misuse
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Disclosure
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Alteration
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Destruction
However, no method of transmission or storage can be guaranteed to be completely secure.
19. Complaints
If you have concerns regarding our processing of personal information, please contact us first at:
If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant supervisory authority in your jurisdiction.
20. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
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Legal changes
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Regulatory requirements
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Operational updates
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New services or technologies
Any updates will be posted on this page together with the revised "Last Updated" date.
21. Contact Us
VIVACOMART LTD.
Suite 10854, 5 Brayford Square
London, United Kingdom
E1 0SG
Email: info@vivacomart.com
For privacy-related questions, requests, or complaints, please contact us using the information above.
