FAQs
Help Center Vivacomart Studio
How much is shipping?
How much is shipping?
We are pleased to offer complimentary express shipping on all orders worldwide. There are no additional shipping fees, regardless of your location.
Can I expedite my order?
Can I expedite my order?
We prioritize speed and efficiency in every shipment. To ensure you receive your purchase as quickly as possible, we exclusively use express shipping services for all orders by default.
Our standard delivery timelines are as follows:
- USA: 2–4 business days
- Canada: 2–4 business days
- UK: 2–5 business days
- Europe: 2–7 business days
Since your order is already being processed via our fastest available shipping method, no further expediting is necessary. You will receive tracking information as soon as your package is on its way.
Can I deliver to multiple addresses?
Can I deliver to multiple addresses?
We do not offer shipping to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
Do you offer delivery to PO Boxes or Military APO/FPO addresses?
To ensure the fastest and most secure delivery of your order, we utilize major courier services (such as DHL, UPS, or FedEx) which require a physical residential or business address for delivery.
Unfortunately, we are unable to ship to PO Boxes or military APO/FPO addresses at this time. Please provide a valid physical street address to avoid any delays or issues with your shipment.
Will I be charged VAT taxes?
Will I be charged VAT taxes?
At VIVACOMART LTD., we handle all applicable import duties and VAT for your convenience. The price you see at checkout is the final price you pay. There will be no additional charges upon delivery.
Do you alert us once our order ships?
Do you alert us once our order ships?
Yes! An email will be sent to you with the tracking information once it ships out to you!
Where do I get tracking info?
Where do I get tracking info?
An email with tracking details will be sent to you the moment your product is shipped out!
Have not received my order yet, now what?
Have not received my order yet, now what?
First, check tracking info and see if it was delivered. If it says delivered but never received please allow a few more days. Sometimes products are delivered late by DHL or scanned delivered by mistake. Then call or email us regarding the whereabouts of your order!
Ordering
What payment methods do you accept?
What payment methods do you accept?
We accept Paypal, Debit and all major Credit Cards
What is your ordering process?
What is your ordering process?
Ordering process is simply 4 quick steps: 1. Select your favorite items and add them to cart
2. Enter your billing and shipping information
3. Select shipping method
4. Checkout
What should I do if I made a mistake on my order?
What should I do if I made a mistake on my order?
Immediately contact us by phone or email and our team will gladly resolve all of your concerns! Email: info@vivacomart.com
How do I apply a coupon code?
How do I apply a coupon code?
Enter your coupon code inside you shopping cart! Coupon code section lies between your listed items and checkout! You can also enter your coupon code during checkout when entering your payment information! (Please note that you must hit apply coupon before adding payment)
How do I change my order?
How do I change my order?
Email us regarding all changes to an order!
Can I cancel my order?
Can I cancel my order?
We can only process cancellations for items that have not gone into production. Please email us at info@vivacomart.com with your order details we will cancel your order and provide a full refund. We cannot cancel orders once the printing process has begun.
What’s the status of my order?
What’s the status of my order?
Following a successful order, please expect a confirmation email. You will also receive an update email when your order goes into production. Once your order ships, we will send a third email with your tracking information. The most recent information on your order is always available via the receipt link provided in our email correspondence. If you did not receive the status update emails, please check your spam folder or promotions tab in case it was redirected there. Replacements, Exchanges, and Returns
What is your return policy?
What is your return policy?
Returns & Exchanges Policy
Policy Guidelines
Shipping Fees: Customers are responsible for return and exchange shipping costs.
Exchange Limit: Only one exchange is allowed per item ordered.
Ineligible Returns: Any unauthorized returns or damaged, will not be eligible for a refund or replacement and will be forfeited.
What if my order is defective, wrong size, or incorrect product?
What if my order is defective, wrong size, or incorrect product?
Send us an email with attaching photo(s) and we will send out a replacement within 72 business hours!
What should I do in case of late or missing refunds?
What should I do in case of late or missing refunds?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@vivacomart.com. Who will be responsible for shipping fee if I exchange or return an order. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
